Mediation is a voluntary, collaborative process where a neutral mediator helps both parties reach an amicable settlement. Arbitration is more formal, and the arbitrator’s decision may be binding depending on the clause in the insurance contract.

No. We do not provide legal representation or act as arbitrators.
We offer independent advisory, awareness, documentation guidance, and pre-arbitration/mediation support so clients understand the process and prepare effectively.

Arbitration may be considered when:

• A claim is rejected or partially settled
• There is a dispute over policy terms or coverage
• Internal grievance and ombudsman channels have not resolved the issue
  Our team helps you assess whether arbitration is appropriate in your situation.

Yes. We help clients understand:

• What the arbitration clause means
• When it can be invoked
• What procedures must be followed
• Documents needed to support the case

Yes. We guide you through:

• Preparing case summaries
• Organizing evidence and correspondence
• Documentation checklists
• Drafting communication with insurers or intermediaries

We help you present a clear, complete case while maintaining objectivity.

Yes.
We provide advisory support on:

• Eligibility for Ombudsman complaints
• Preparing submissions
• Understanding timelines and procedures

We ensure your representation is well-prepared and aligned with guidelines.

Yes — this is a core part of our mission.
We offer:

• Policy interpretation services
• Coverage and exclusion analysis
• Contract advisory
• Documentation audits
• Claims readiness assessments

Most disputes can be avoided with the right knowledge and preparation.